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Troubleshooting & FAQs

Common issues & Knowledge Base

What information can my child see when I share my location?
What is safe mode on Android and how to turn it off?

New Onboarding

Does Mobicip Work on a Managed iOS Device?
Why Should I Enable or Disable ‘Ask to Buy’?
How to Curate App Categories in iOS?
Why is Screen Time Permission Required?
How to Enable Mobicip to Use Apple Screen Time?
Troubleshoot Mobicip set up on iOS 15+

FAQs

Can I request to add a new Social App to the monitoring feature?
Does Mobicip offer live Call or Chat Support?
Can my child bypass/uninstall Mobicip?
Will Mobicip work in Incognito/Private mode?
Will I be able to view all Social Media activities of my child?
Will my child know that Mobicip is monitoring their social media account?
What happens if my child has more than one Facebook account?
Will Mobicip monitor Text Messages?
Can I try the new version of Mobicip and revert to the older version?
Why is Snapchat monitoring not available for iOS devices?
Will I get notified if my child changes their Social Media account information?
Why should I have a separate admin account on my child’s Mac or Windows computers?
Why does Mobicip need Device Administrator access on Android?
How do Schedules work?

How To's

How to reassign a device to another child?
How to set up Family Sharing?
How to create Apple IDs for your children?
How to add a shared admin/parent to my Mobicip account?
My Child has iOS device and I have an Android. How to setup Family Sharing?

Known Issues

Mobicip stopped working when I enabled Apple Screen Time on Mac?
Why can’t I install Mobicip on my child’s school email account on a Chromebook?
How to check your child’s Apple account age?

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